Frequently Asked Questions & Support

Pre-Order: Products sourced in batches directly from China factories after orders close. Offers wholesale factory pricing and exclusive international styles.

Shop In-Stock: Pieces already physically in our Accra boutique ready for instant 24–48 hour delivery across Ghana.

If you choose Air Cargo, items typically take 7–12 business days following the batch closing date. If you select economical Sea Cargo, items take approximately 30–45 days. You receive regular dispatch updates on WhatsApp throughout the journey.

No! All customs duties and port clearance in Tema or Kotoka are handled end-to-end by Ekuakloset. What you pay at checkout covers all shipping and import charges.

Most of our clothing fits true to standard UK / International sizing:

• S = UK 8–10 (Bust 33-35", Waist 26-28")
• M = UK 10–12 (Bust 36-38", Waist 29-31")
• L = UK 12–14 (Bust 39-41", Waist 32-34")

For footwear, we use EU standard sizing (38, 39, 40). If you have wider feet or high arches, we recommend sizing up one EU size. Feel free to send us your exact measurements on WhatsApp for personal advice!