Return & Exchange Policy
Our guidelines for size exchanges and order satisfaction in Ghana.
1. Eligibility for Returns
Items must be unworn, unwashed, unaltered, and with all original boutique tags and protective packaging intact. Notice of return or exchange request must be submitted within 48 hours of receiving delivery in Ghana.
2. Size & Fit Exchanges
For in-stock Ghana items, size exchanges are accommodated subject to remaining stock availability. For custom China Pre-Order pieces, because items are imported in tailored batches according to orders placed, exchanges are accommodated via available showroom stock or store credit.
3. Damaged or Incorrect Items
Every piece undergoes a multi-point inspection prior to leaving our Accra hub. In the rare instance an incorrect or defective piece is delivered, Ekuakloset covers all return courier expenses and will immediately replace the piece or issue an unconditional refund.
4. How to Initiate a Request
Contact our WhatsApp customer desk with your order reference (e.g. EK-2026-XXXX) and clear photos of the item within 48 hours of delivery.